Admission Guide

Check In

After doctor advice for admission please go to the admission counter for admission. Our billing representative will provide our admission guideline and will explain our admission process. After explanation they will check all the necessary documents and will provide admission form to sign. After completion of document work our PCA will guide you to your ward or Cabin.

Please kindly note that there might be delay in process and you might wait some time to finish the process.

Admission Schedule

Admission schedule:

– Check-in 12:00 pm

– Check out at 12:00 pm next day

  • If admitted to the hospital before 12:00 pm then 2 hours of grace time will be allocated.
  • If the admission is between 6 am to 10 am, the half-day charge will be added to the bill.
  • If the admission is before 6:00 am, a full-day charge will be applicable

What to Bring in Hospital

Below mentioned things you need to carry by yourself-

Previous Prescription

If you have air condition problem so bring cardigan.

Underwear

Wet Wipes

Electric Shaver, Charger

Hairdryer

Hearing Aid

Hairdryer

Amenities that are provided from Hospital

  • Slipper
  • Soap & Shampoo
  • Tooth paste & tooth brush
  • Comb & Body lotion
Special Note
  • Please do not bring electric appliances to the hospital except electric shaver, hairdryer and cell phone.
  • Please do not bring any sharp object like scissors, knife, and razors. (if you need them kindly inform nurse)

Room Information

We have different category of rooms, which are-

Category Details Facilities

Ward Area

We have separate blocks for Male, female and Paediatric patients.

  • Each block consists of 12 beds
  • Wifi connection is there
  • One emergency oxygen port facility
  • Each bed is separate by a dry partition
  • Bedside locker facility
  • One chair for attendant
  • Air condition facility
  • Hot water supply facility
  • Washroom facility one block for male and another block for female.

Cabin

We have 3 category of cabins

Cabin

Shared Cabin

  • Wifi connection
  • Oxygen port facility
  • One sofa cum bed facility for patient attendant
  • Bedside locker facility
  • Nurse calling system
  • Air condition facility
  • Hot water supply facility
  • Attach washroom facility
  • Cupboard system
  • Television facility

Cabin

Shared Cabin

Same facility as single cabin but shared by 2 patients.

  • Wifi connection
  • Oxygen port facility
  • One sofa cum bed facility for patient attendant
  • Bedside locker facility
  • Nurse calling system
  • Air condition facility
  • Hot water supply facility
  • Attach washroom facility
  • Cupboard system
  • Television facility

Cabin

VIP Cabin

Same facility as single cabin but shared by 2 patients.

  • Wifi connection
  • Oxygen port facility
  • One sofa cum bed facility for patient attendant
  • Sofa set for guest
  • Bedside locker facility
  • Nurse calling system
  • Air condition facility
  • Hot water supply facility
  • Attach washroom facility
  • Double Cupboard system
  • Television facility

Critical Care Area

ICU

  • Advanced Monitoring Equipment: continuous monitoring of vital signs like heart rate, blood pressure, respiratory rate, and oxygen saturation.
  • Mechanical Ventilators
  • Specialized Beds
  • Dedicated Nursing Staff: The nurse-to-patient ratio in an ICU is generally higher than in other hospital wards. Nurses in the ICU are specially trained to provide critical care.
  • Life Support and Emergency Equipment: This includes defibrillators, dialysis machines, and equipment for emergency resuscitation.
  • Medication: A wide range of medications are used in the ICU to support organ function, manage pain, and treat the underlying cause of the patient’s critical condition.
  • Strict Infection Control Protocols: Given the vulnerability of ICU patients, strict protocols are in place to minimise the risk of infections.

Critical Care Area

CCU

  • Same as ICU specially
  • Life-Support Technology: This includes mechanical ventilators for patients who are unable to breathe on their own, as well as other devices like defibrillators, intra-aortic balloon pumps (IABP) systems.
  • Focused on Cardiac Care (if a Cardiac CCU): In a Cardiac Care Unit, the focus is specifically on patients with heart conditions
  • Medication Management: Patients in the CCU often require a complex regimen of medications, including drugs for pain management, cardiovascular support, infection control, and more.

Critical Care Area

CICU

  • Advanced Cardiac Monitoring
  • Specialized Staff
  • Life-Support and Cardiac Equipment: The CICU is equipped with life-support technology such as mechanical ventilators and devices like defibrillators, pacemakers, and intra-aortic balloon pumps (IABP) to assist heart function.
  • Post-Surgical Care: For patients undergoing major heart surgeries (like bypass surgery or valve replacement), the CICU provides postoperative care, including close monitoring for any complications by our specialised Cardiac surgeons.
  • Medication Management: Patients often require a complex regimen of medications to manage heart conditions, pain, and prevent complications. This is carefully managed and monitored in the CICU.
  • Rapid Response Capability: The CICU is equipped to respond swiftly to sudden changes in a patient’s condition, which is crucial for patients with unstable cardiac conditions.
  • CICUs often have provisions for family communication and support.

Critical Care Area

NICU

  • Specialised Equipment: The NICU is equipped with incubators to maintain a warm, stable environment for premature and low-birth-weight babies. It also has ventilators and CPAP (Continuous Positive Airway Pressure) machines to assist with breathing, along with monitors to track heart rate, breathing, and oxygen levels.
  • Highly Trained Staff
  • Care for Premature and Sick Newborns
  • Feeding and Nutrition Support: Feeding premature and sick infants can be challenging, so NICUs have specialised feeding support, including tube feeding and intravenous nutrition, until the babies are strong enough to feed on their own. If an infant has the ability to receive feeding from their mother we arrange a feeding corner near the NICU.
  • Transition and Follow-Up Care: When infants are ready to leave the NICU, the unit provides support and education for parents to ensure a smooth transition home.

Patient Food/Meals

Daily Schedule for Patient

Meal Time What to do?

Breakfast

Around 7:30 AM

Try to wake up by this time

Morning Doctor round/ Vital sings check etc

Please explain your problem to doctor

Morning Snack

Around 10:00 AM

Lunch

12:30 PM

Do not hesitate to press the nurse calling system whenever you need.

Morning Doctor round/ Vital sings check etc.

Daily 2 times duty doctor will check you. If needed more than 2 times they will visit.

Morning Doctor round/ Vital sings check etc.

Daily 2 times duty doctor will check you. If needed more than 2 times they will visit.

Evening Snacks

4:00 PM

Health Drinks

Around 8:30 PM

Please kindly consider about other patient’s condition and try not to disturb them.

Sleep Time

Around 10:00 PM

We will off the light after 10:00 PM.

Meals Option for Patient

  • We have different type of meals options. Like Normal meal, semi solid, solid, diabetics, renal meal etc
  • On the basis of patient condition our dietitian suggests and recommends food for our patient and according to the dietitian suggestion we provide the food.
  • If there is any food allergy or restriction of any food our dietitian will provide us the information and according dietitian suggestion, we will prepare food with special ingredient avoiding the allergic food.

Things That Patient Need to Know

Bedside Locker:

Wi-Fi connection information, Food menu with ordering information, Personal material Laundry use related information and some other area IP phone information will be given.

Bath & Shower:

There is a shared shower room in each ward and shared bath room on 3rd floor of existing building. Some VIP rooms have a shower facility within the room. You may need doctor’s permission to take a shower or bath depending on your medical condition.

Bedding
  • We change your bed sheet & pillow cover every 2 days alternative.
  • Please kindly let our nursing staff know if you need to change your bed sheet, we will change it immediately.
Laundry:

When you need to wash your personal items, please contact with our laundry number which is mentioned in our laundry ticket. According to the laundry ticket information we will charge.

  • Laundry attendant will collect the patient’s clothes every morning before 10 am if there is any patient cloth order.
  • Patient clothes should be collected separately with a plastic bag with an order sheet which is filled by the patient or laundry attendant and needs to be washed or dry very carefully.
  • Laundry attendants have to check all the pockets (if any) in front of the patient while collecting the clothes.
  • The clothes should be delivered the same day if collected before 10am and on the next day if collected after 12 pm.
  • The laundry supervisor will submit the bill to the billing department and they will adjust the bill with the patient’s other bill.
  • Patient attendant needs to inform the nurse about their requirement and from the nurse station they will call IP phone 199 to communicate the need.
Leaving hospital during stay:
  • In principle, patients are not allowed to leave the hospital during hospitalisation.
  • If you need to go outside for a certain period of time or need to spend a night for special reasons then we will give discharge on risk bond. For more information, please ask a nurse.
Visiting or requesting another Medical facility or another consultant visit during hospital stay:
  • We may ask you to move to another room or ward due to some unavoidable situation like a sudden problem with any facility of the room or area or any other emergency situation, please kindly understand our situation.
Transfer to another room or ward:
  • During hospital stay to visit other medical facilities or receive other medical prescriptions or request to bring any specific consultant is not allowed.
  • If there is any need for special treatment which we cannot provide in our hospital, we will refer you to another hospital or we will try to bring a specialist doctor from another hospital.
Outside food:
  • No outside food or/and fruits, flowers, and gifts will be allowed inside the hospital.
  • For any food-related issues please inform the nurse, especially allergies.
Haircut:
  • If you need any haircut, we can arrange a visiting barber service. Please ask a nurse to apply for the service. The additional charge will be added for this service.
Tipping:
  • Hospital has a no-tipping policy in all respects. Please refrain from tipping our hospital staff and report to the customer care or billing desk.
Hospital Property Damage:
  • Patient/Attendant/Visitors are responsible for due care for hospital property and might be charged for hospital property damage due to Patient/Attendant/Visitors negligence.
Smoking, Drinking and other prohibited matters:
  • Smoking, drinking alcohol is strictly prohibited on hospital premises.

Management of Belongings

  • Since many varieties of people come in and out from hospital, so there is high possibility to lost or theft can happen. Please refrain from bringing a large amount of cash or valuables to the hospital.
  • Please keep your cash and valuables on your own responsibility.
  • Please manage your assistive devices (like dentures, hearing aid, glasses etc.) under your own responsibility.
  • Please be noted that hospital will not be responsible for any losses or damages of your belongings.
  • Examples of valuables: Cash, mobile phone, denture, hearing aid, glasses, jewelry etc.
Electric Appliances:
  • Only electrical shaver, hair dryer, cell phones and laptop or tablet are permitted to hospital.
  • Please make sure to use white sockets for charging your device. Please kindly do not touch other sockets.

Billing & Payment

Room Facility & Tariff

Bed Category Daily Fixed Charge Amount (Tk)* Cost Measurement Advance for Admission (Tk)

General Ward

2,000

Per day per bed

5,000

Single Standard Cabin

6,000

Per day per bed

15,000

Shared Cabin

4,000

Per day per bed

8,000

VIP Suite

9,000

Per day per bed

21,000

PCCU/HDU

7,500

Per day per bed

22,500

PCCU/HDU

7,500

Per day per bed

22,500

ICU/CCU/CICU

10,500

Per day per bed

50,000

NICU:
LEVEL – 01
LEVEL – 02
LEVEL – 03

3,500
7,500
10,500

Per day per bed

11,500
22,500
31,500

*Rates are excluded treatment costs and service charges

Admission charge- 500 BDT.

Charges Includes & Excludes

The bed fee includes

  • Patient food (1 breakfast, 1 lunch, 1 dinner).
  • Cleaning & housekeeping
  • Routine laundry (not patient’s personal clothing)
  • Duty doctor’s service
  • Nursing care charge
  • Admission kit bag
  • Ventilator & CPAP machine charge for non-Covid ICU & NICU.

The bed fee does not include

  • Treatment costs include medicine, investigation, consumables, procedures, dialysis, surgeries, and service charges, which will be charged at actual as per hospital rate chart.
  • Treating doctor’s visits (only for the General unit) and specialist doctor’s visits will be charged as per the hospital rate chart.
  • For ICU/ NICU, CPAP (Continuous positive airway pressure) kit charge BDT. 2,800 & Ventilator Circuit charge BDT. 2,200 will be applicable as per use.
  • For Surgery and Procedure admission, the full amount of surgery must be paid in advance g counter.
  • For any procedures, surgeries, expensive medicines, expensive investigations, the dialysis Hospital will notify and take verbal confirmation from the patient or patient attendant.
  • Patient/Patient attendants have all the right to get updates on the billing details and status. For any kind of billing and payment-related information please call +8801958-509222/ 10654 or visit the IPD billing counter.

Charges Includes & Excludes

  • Admission for the Covid-19 unit is BDT. 1,500 
  • Bed charge and advance amounts need to pay are as follows
Bed Category Daily Fixed Charge Amount (Tk)* Cost Measurement Advance for Admission (Tk)

Single Standard Cabin

11,000

Per day per bed

33,000

VIP Suite

14,000

Per day per bed

45,000

HDU

16,500

Per day per bed

55,000

ICU

20,000

Per day per bed

60,000

*Rates are excluded treatment costs and service charges

Insurance Information

  • Hospital has a partnership with Pragati Life Insurance Limited, Green Delta Assist, MSH International, Well-be, Cigna Global, AMERICAN LIFE INSURANCE COMPANY (METLIFE) and Emergency Assistance Japan (EAJ) for cashless transactions. For cashless services, the patient has to contact their insurance company in advance. Please share the insurance card, certificates with the information desk for the hospital side’s processing.
  • If the patient has an insurance agreement with other insurance companies than the above companies, the hospital will provide all the supporting information as required to assist the service receiver to claim the insurance amount. In that case, the patient/ patient attendant has to pay the full amount themselves. Hospitals might need to get verification from the patient before sharing any information with the insurance company.

Payment Options

  • Cash in hand
  • Debit/Credit Card (VISA, Master, AMEX, JCB)
  • Mobile Banking (Bkash)
  • Personal Check
  • Fund Transfer
  • For mobile banking, you must transfer the money with all the charges
  • For check payment and bank transfer, it can only be applicable for advance or subsequent payment but not during the time of release (Except instant transfer). In addition, the payment must be made within 12 PM and the payment confirmation will be provided by the billing team after 6 PM of the next working day.

Billing information

  • We informed everything about the billing process during admission.
  • If you need to know the update of your bill everyday 5PM from Central Billing Counter you can get the information.
  • If your payment is due more then 50000 BDT, then from our billing counter we will send a SMS or phone call to remind you to make the deposit.

We have 4 Billing counter

  • one for emergency department,
  • one for basement -2
  • Another is central billing counter on Ground floor.
  • Report Delivery Counter

Angioplasty with stent or pacemaker cost will be paid by hand cash

Working time for billing counter:

Billing Counter Open Time

Central Counter

24/7 open

Emergency Counter

24/7 open

Report Delivery Counter

8 AM to 5 PM

Counter in Basement -2

8 AM to 7 PM

  • You will be discharge after payment of all bill.

Patient Safety & Infection Prevention

Patient Safety Measures

Patient Identification:
  • Hospital staff will ask your name and date of birth repeatedly during your hospital stay in order to prevent wrong patient errors and wrong site errors to provide safer medical services. Please support us to develop a safe environment.
Fall Prevention:
  • Circumstances in hospitals are different from home. In addition to that change in the circumstances, if your strength and motor functions are impaired, which can lead to unexpected fall accidents.
Precaution we need to take are:
  • Wear comfortable footwear with non- skid soles.
  • Avoid wearing too long clothes.
  • Use the bed rails, when you get out of the bed.
  • You may feel dizzy when you stand up, please wait some time and be careful while walking.
  • Falls often occur when patients go to the bathroom.
  • We will assist you whenever you need.
  • Do not hesitate to press the nurse call button.
Physical Restraint:

In principle we do not use physical restraints for patients. However, when physical restraint is essential to ensure the safety of treatment, such as when danger for yourself or people or environment around you is expected otherwise, we will use physical restraint after obtaining consent from your family.

Consent Form:

When some particular invasive tests or procedures or surgery are needed, the doctor or nurse will make an explanation in advance using documents. After that you or your family will be asked to sign the consent form. Please do not hesitate to ask us if there are any questions about the explanation by the doctor or nurse.

Infection Prevention Measures

In order to reduce the risk of healthcare- associated infections (hospital-acquired-infections) we set and comply with the rules regarding infection prevention measures.

Hand Hygiene:
  • We strongly request you and your visitor and attendant to implement hand hygiene when entering and leaving the room.
Cough Etiquette:

Someone with cold or flu coughs or sneezes, they release droplets of cold and flu virus particles that can cause infection if they enter another person’s respiratory tract. Please observe the following manners to avoid this situation.

  • Wear a mask
  • Cover your mouth and nose with a tissue
  • If you suddenly sneeze or cough try to cover it with your elbow or cloths.
  • Keep distance with other people as much as possible.
Evacuation Route in Case of Emergency:

Our staff will explain to you our evacuation process during any accident. Please kindly follow the process during emergency evacuation.

Discharge Schedule/Process

  • Standard discharge time is up to 2:00 pm with 2-hours grace period added to 12 pm schedule time.
  • If the patient is discharged after 2:00 pm half day bed cost will be charged.
  • If the patient is discharged after 6:00 pm full day bed cost will be charged.
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