Quality &
Patient Safety
We believe that every patient deserves safe and quality care. We are committed to fostering a culture of safety using Japanese hospital accreditation standards.
Overview & TQM
We believe that every patient deserves to receive safe and quality care. Although this requires tremendous effort and cost, SHIP International Hospital is committed to improving patient safety and quality of patient care delivery as our top priority.
Total Quality Management (TQM)
We established a special department responsible for fostering a culture of patient safety. Just as having skilled staff and equipment helps patient care, having a safety-focused culture enhances outcomes.
Patient Safety
Patient Safety
Provision of medical treatment is complex involving many processes, people, and technologies. Reducing risks of medical error is a crucial component for delivering safe care.
Learning From Errors
Human error is inevitable. Identification and reporting are critical to reducing risk.
"SHIP International Hospital has implemented a system to report any event/error without fear of punishment or blame. By analyzing errors, we correct the system rather than blaming the individual."
Patient Experience
Patient-centered care is essential. According to the Agency for Healthcare Research and Quality (AHRQ), patient experience entails all interactions shaped by an organization’s culture.
Patient Satisfaction Reviews
We ask patients to complete a survey on their satisfaction. Responses are measured on a scale of 1 to 5. We publish ratings when responses exceed 30, including both positive and negative feedback.
The Questions We Ask
- 1. How well your doctor listened to your health problems?
- 2. How well your doctor explained about your disease?
- 3. How well your doctor explained proposed treatment?
- 4. How was the behavior of your doctor?
- 5. How empathetic were your doctor towards you?
- 6. Do you want to recommend your doctor to family/friends?
You can find individual doctor ratings on their profile pages.