Quality & Safety | Ship Hospital

Quality & Patient Safety

Overview

We believe that every patient deserves to receive safe and quality care. Although, this requires tremendous efforts and sometime costly. SHIP International Hospital is committed to improve patient safety and quality of patient care delivery as our top priority. We established the special department (Total Quality Management: TQM) responsible for fostering a culture of patient safety and quality improvement. We strive to provide better patient care that meets the needs of the people of Bangladesh. 

About TQM

Just as having highly skilled medical staff and access to the latest equipment can help us provide the best patient care, having a safety and quality-focused culture and access to the latest data can help us enhance patient outcomes. Our TQM aims to optimize all of the above. TQM deals with patient safety, infection prevention and control, and patient experience using Japanese hospital accreditation standards established by Japan Council for Quality Health Care.

Patient Safety

Provision of medical treatment, care, and services across the continuum can be very complex because of not only the nature of disease or injury but also because of many processes, people, and technologies are involved. Ensuring patient safety is imperative for any hospital. Reducing or eliminating risks of medical error and patient harm is one of crucial component for delivering safety care and treatment.

Learning From Errors/Mistakes

Human error is inevitable, even among the most conscientious professionals who are practicing the highest standard of care. Identification and reporting of human error events are critical to our efforts to continuously reduce the risk of error and patient harm, and improve patient safety. SHIP International Hospital has implemented a system to report any event / error without fear of punishment or blame. By recognizing and analyzing an error, we can correct the system or process of care contributing to the medical error, adverse event, or near miss.

Patient Experience

According to the Agency for Healthcare Research and Quality (AHRQ), patient experience entails all interactions shaped by an organization’s culture that affect patient perceptions across the continuum of care. Patient-centered care is essential in providing patients with the best healthcare and quality of life. To accomplish this, healthcare centers should involve patients in their decisions, provide comprehensive and culturally competent care, ensure patient safety is upheld at all times, promote healthy living initiatives, and create a positive patient experience.

Patient Satisfaction Reviews & Comments

We ask patients who received consultation from our doctors to complete a survey on their satisfaction with the doctor. The survey consist of 6 questions and responses are measured on a scale of 1 to 5 with 5 being the best score. The Patient Satisfaction Rating is an average of all responses to the doctor related questions shown below. The comments are submitted by patients and reflect their views and opinions. We show the rating when response are more than 30, and we post not only the positive comments but also the negative ones.

You will find our doctor’s rating in their profile page in “Find a Doctor” page or click below.

Here are the questions we ask.

  1. How well your doctor listened to your health problems?
  2. How well your doctor explained about your disease/problems?
  3. How well your doctor explained about proposed treatment?
  4. How was the behavior of your doctor?
  5. How empathetic were your doctor towards you?
  6. Do you want to recommend your doctor to your family or friends?
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